 |
|
||||
|
|
|||
|
|
|||
|
|
|||
 |
|
|
|
There are no restrictions on using the CryptoPhone for use in the EU, the US, Australia and Japan. To the best of our knowledge use in India, most of Asia, South America and Africa is also unrestricted. Use of the CryptoPhone in Russia and other CIS countries is possibly subject to state licensing with which we can not comply. If in doubt, we strongly recommend you check with a competent lawyer or with the authorities in your country. As a general rule, we ship only to the countries listed in the webshop. This list may be subject to change. We explicitly do not ship to some countries, either for reasons of EU and / or German export control law. We also do not ship to companies, organizations and individuals that are on the official EU list of terrorism supporters. The use of the CryptoPhone in countries or regions that enforce public or informal regulations on encrypted communications is at the sole risk of the user. In countries where this is applicable it is the user's obligation to obtain any required licenses for operating the CryptoPhone. We can not be held responsible for any problems that may follow. I want to buy a CryptoPhone, but my business partners cannot afford one. What should I do? To adress this problem we offer a solution not available with any other secure phone product on the marke: A freeware software version of the CryptoPhone that will turn any standard Windows PC (desktop or notebook) in a CryptoPhone-compatible secure phone! This software features the same algorithms and protocols as the CryptoPhone mobile, satellite and desktop phones and thus allows you to make secure calls between your CryptoPhone and anyone owning a windows computer and a modem. After a short and painless installation of the software, anyone can set up a secure voice connection in no time.
You can also use the CryptoPhone for Windows software with a GSM data modem (like contained in most modern mobile phones) instead of a landline modem. The software is available for download at the CryptoPhone website. For added security, ask your partner to use a dedicated machine for the calls. The only way real security can be achieved is if this dedicated machine is not connected to the Internet, and has no other software installed on it. This will prevent data thieves from hacking the computer, or sending them a virus. Malicious programs are a very common threat these days, so the use a separate computer for the CryptoPhone for Windows software is a prudent security measure. But of course the best solution is to buy them their own CryptoPhone. The CryptoPhone for Windows software is available for free download to anyone from the CryptoPhone website. Are there any limitations or drawbacks on using the CryptoPhone for Windows software? The CryptoPhone for Windows software is completely compatible with the CryptoPhone GSM and contains no time limits or other feature limitations. However, if you use the CryptoPhone for Windows with a landline and a modem and want to call a CryptoPhone GSM you might need to obtain a special data number that can receive modem data calls for the GSM call plan. This is because of a technical limitation present in all GSM networks. Another option is to use an ISDN landline because digital GSM-compatible data calls can be placed from it. I dont use Windows! What about a Mac / Linux / BSD / VMS / RiscOS version of the software? CryptoPhone is a small operation that needs to carefully consider where to put its resources. We would love to provide the software for at least MacOS X and Linux, but have currently more pressing issues, that mainly revolve around our money-earning products. Porting the codebase to MacOS X and Linux is on our roadmap and will happen, but at the moment we cannot make any promises on timeframes. If you happen to have tested the Windows software in emulation environments under other operating systems, we would love to hear about your experiences at ports@cryptophone.de. What is the best way for me to get a CryptoPhone? The best way is to order at our webshop. If you want to place an order for more than 4 devices please contact us at sales@cryptophone.de (our PGP key can be found at the Contacts page). Can I return the CryptoPhone after I purchased it and do not like it? No. All sales are final. The CryptoPhone is a Communication Security Device that is configured, packaged and security sealed individually for you and is therefore not subject to the two-week return policy for consumer electronics ordered online. The reason is that once a phone has been in the hands of a customer, we can not sell it to another customer, because there is no economic way to check for all the possible modifications and tampering that could have affected the security of the device. Think of it like the no-returns policy that applies to tailored suits, underwear and sex toys. On questions of warranty, see below. What happens with the data I gave you when I ordered my CryptoPhone? We strongly believe in knowing as little as possible about our customers. We keep payment and shipping details only as long as strictly necessary to fulfill your order. This is why you can not create an "account" at our webshop and why you need to enter the relevant details again for each order. All customer data is only stored in encrypted form in a physically secure environment that is not accessible from the Internet. Some payment details need to be retained for regulatory and bookkeeping reasons. We will under no circumstances sell or loan customer data to anyone. I do not want my credit card and / or address associated with the purchase of a CryptoPhone. What can I do? For added anonymity, we will also have a small network of dealers where you can pay cash and pick up your CryptoPhone aprox. three working days after ordering (down-payment required). For larger orders we may be able to arrange different logistics based upon customer request. Please contact us at sales@cryptophone.de. We only accept advance payment by bank transfer. We generally ship within 72 hours after receipt of payment. Inside the EU, orders for up to How do you ship? For shipping our products we use a few selected international courier services, depending on destination, volume and security parameters. We offer a split shipment option where you can select to have us ship devices from one order to multiple locations. We usually ship within three working days after successful payment processing. What is the split-shipment option good for? Split-shipment is a method to set up a secure communications network with multiple partners within a short time. You order the required number of devices with one order, we ship them to the different destinations that you specify. A typical use for this option is for instance when you need to set up a new project team that needs secure communications immediately or if you discover a problem in an existing communication structure that needs to be resolved quickly. Split-shipment is only available with some forms of payment. How do you make sure that I receive an untampered device? We use a variety of high-security seals and procedures to help make sure the device arrives at your doorstep as we shipped it. If you want to verify the integrity of the package, please follow the instructions you received after ordering. This procedure basically requires you to send us an e-mail upon reception of the package, but before opening it. You will then immediately receive an e-mail from us with the types and serial-numbers of seals that we used to secure your package as well as pictures of where and how the seals were placed. We may at our discretion also include information on additional hidden security markers used for your package. We regularly perform anonymous test purchases of the CryptoPhone GSM to verify the integrity of the entire delivery chain. All orders are shipped directly from our secure production facilities without unnecessary delays. If you are ordering via one of our dealers you will receive the information about seals and security measures in a separate sealed envelope. Dealers are required to notify you immediately when the shipment arrives, hand you the fully sealed package and envelope with all seals intact and store both in a secure place until you pick up the CryptoPhone. What kind of warranty do you offer? All mobile, satellite and desktop CryptoPhones come with a one-year manufacturer warranty. In the unlikely event that your CryptoPhone needs warranty repairs, please contact us first at service@cryptophone.de, so we can inform you about the detailed warranty and shipment procedure. Please be aware that certain fees for shipment and security sealing might apply. Return shipments that we are not advised of and acknowledged before will be ignored. Please note that the integrated battery of the CryptoPhone is subject to wear and tear and not covered by the warranty. We do not offer any kind of warranty for the free CryptoPhone for Windows software. What about firmware updates? We will offer firmware updates for the CryptoPhone. Updates are provided via a secure download mechanism at the CryptoPhone.de site. For customers who prefer not to use the download mechanism we offer an upgrade via SD-card (extra shipping & handling costs may apply). Updates generally fall into two categories: security updates and feature updates. Security updates will be made available in the case a security problem has been discovered. Security upgrades are free for download as long as the main firmware version they apply to is supported. Feature upgrades enhance the functionality of the CryptoPhone, and may be sold or offered for free download. |
 |
 |
BUYING/ SHIPPING/ OWNERSHIP QUESTIONS